Assessor Resource

BSBPMG605
Direct quality management of a project program

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to direct quality management across multiple projects and within an overall program. It covers directing development of quality requirements, directing quality assurance management, and reviewing and improving quality of projects and the program.

It applies to individuals who are program managers, managing a suite of projects (a program).

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct quality requirements development

1.1 Direct reviews and consultation to ensure the organisation’s quality objectives, standards, levels and criteria are applied at project level, in consultation with stakeholders

1.2 Modify quality management methods, techniques and tools to program requirements, as necessary

1.3 Identify and communicate program quality criteria to project managers for implementation

1.4 Direct project managers to develop and implement quality plans to use as basis for performance measurement

2. Direct project quality assurance management

2.1 Analyse results of project activities and product performance to determine compliance with agreed quality standards throughout project life cycles within the program

2.2 Identify causes of unsatisfactory results in consultation with project managers, clients and stakeholders, and initiate appropriate actions to enable continuous improvement in quality outcomes

2.3 Direct inspections of quality processes and analyse results to determine compliance with quality standards set for the overall program and organisation

2.4 Develop and maintain a quality management system to enable effective management and communication of quality issues and outcomes

3. Improve program and project quality

3.1 Continually review and modify the quality management system throughout project activities to ensure project team commitment to continuous improvement of quality processes and outcomes

3.2 Direct project outcomes review and analysis against performance criteria to determine effectiveness of the quality management system

3.3 Aggregate and use quality improvements and lessons learnt to benefit the business and, where appropriate, pass on program initiatives/projects to organisational management for consideration in support of strategic planning and (re)direction

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct quality requirements development

1.1 Direct reviews and consultation to ensure the organisation’s quality objectives, standards, levels and criteria are applied at project level, in consultation with stakeholders

1.2 Modify quality management methods, techniques and tools to program requirements, as necessary

1.3 Identify and communicate program quality criteria to project managers for implementation

1.4 Direct project managers to develop and implement quality plans to use as basis for performance measurement

2. Direct project quality assurance management

2.1 Analyse results of project activities and product performance to determine compliance with agreed quality standards throughout project life cycles within the program

2.2 Identify causes of unsatisfactory results in consultation with project managers, clients and stakeholders, and initiate appropriate actions to enable continuous improvement in quality outcomes

2.3 Direct inspections of quality processes and analyse results to determine compliance with quality standards set for the overall program and organisation

2.4 Develop and maintain a quality management system to enable effective management and communication of quality issues and outcomes

3. Improve program and project quality

3.1 Continually review and modify the quality management system throughout project activities to ensure project team commitment to continuous improvement of quality processes and outcomes

3.2 Direct project outcomes review and analysis against performance criteria to determine effectiveness of the quality management system

3.3 Aggregate and use quality improvements and lessons learnt to benefit the business and, where appropriate, pass on program initiatives/projects to organisational management for consideration in support of strategic planning and (re)direction

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Direct reviews and consultation to ensure the organisation’s quality objectives, standards, levels and criteria are applied at project level, in consultation with stakeholders 
Modify quality management methods, techniques and tools to program requirements, as necessary 
Identify and communicate program quality criteria to project managers for implementation 
Direct project managers to develop and implement quality plans to use as basis for performance measurement 
Analyse results of project activities and product performance to determine compliance with agreed quality standards throughout project life cycles within the program 
Identify causes of unsatisfactory results in consultation with project managers, clients and stakeholders, and initiate appropriate actions to enable continuous improvement in quality outcomes 
Direct inspections of quality processes and analyse results to determine compliance with quality standards set for the overall program and organisation 
Develop and maintain a quality management system to enable effective management and communication of quality issues and outcomes 
Continually review and modify the quality management system throughout project activities to ensure project team commitment to continuous improvement of quality processes and outcomes 
Direct project outcomes review and analysis against performance criteria to determine effectiveness of the quality management system 
Aggregate and use quality improvements and lessons learnt to benefit the business and, where appropriate, pass on program initiatives/projects to organisational management for consideration in support of strategic planning and (re)direction 

Forms

Assessment Cover Sheet

BSBPMG605 - Direct quality management of a project program
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

BSBPMG605 - Direct quality management of a project program

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Signature:

Date:

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